FAQ | NTL Parts

If the part you are looking for is not listed that does not mean we do not have it, it is just not listed. Please contact us via request a quote, call or email us.

If you are buying for a resell, please contact us to check if the chosen item is eligible for additional business discount.
To apply for a reseller discount please forward us your tax exemption certificate for approval.

Currently our shopping cart is set to automatically calculate freight charges to USA and Canada.
If you are located in any other country, please choose our international distribution hub address in Miami in shopping cart: Fill out your name and company (if any) and use this address 10913 NW 30th St STE 102, Miami, FL 33172 and proceed filling out your billing address on the card.

Shopping cart will calculate inland freight from our warehouse to freight forwarding poit and we will send you additional freight charge to your place or nearest airport to you.

Unless otherwise noted, all orders are shipped same or next business day, please check Availability status on each item before purchasing. You may use our toll free line to double check before placing an order or you may place an order and if part is no longer available, we will contact you.
After paying for the order online with credit / debit card or PayPal, you will be getting the tracking notification to your email and in your account dashboard (if you have an account with us, if no you may create one, it takes 30 seconds to sign up for free).
For ACH, Bank Wire Transfer payment orders, once you hit place order button there will be a confirmation with order # and you will receive a proforma invoice with our company bank details and payment instructions in a separate email in PDF format.
If the order for any reason can not be fulfilled, you will receive and email order status update and we will wait for your instructions on how to proceed.

If you can not add the product to cart, that means we do not have an estimated ship date available to show in the inventory status, please check ETA by calling or emailing us.
If part is listed as "exchange only" and you choose you have a core "no", in this case add to cart button will be inactive.

Sure, please contact us with part number and quantity you need, and we will work on getting additional discount based on the amount subtotal.

Part number is the "golden ticket". if you have the correct part number. in most cases that is your guarantee it will fit.
To confirm fitment please sign up and use the prefix or model search, type your machine model or serial number prefix and choose it from the dropdown list.
Once done that, you will see a list of parts for your machine by categories.
You may also check compatibility block on each item to see a list of machines where the part is used.
If you type in your model or serial number and nothing is comping up, please reach out to us, we will check if we have parts for your application.

NTL Parts LLC is USA based business in Durand, Michigan and most of the parts we ship are from the US. Some are coming from the EU on a stock order.
We have locations all over the USA, not only in MI. if you are let's say in New York, we will process your order from the nearest location to ensure faster delivery and cheaper shipping cost.

We accept all major payment methods:

Credit / Debit Card issued by a US bank (additional 3.4% fee is charged).

For new customers, we prefer to ship to the billing address, otherwise if the shipping address is different from the billing one - additional information might be required to approve the transaction. For regular customers or business customers we can ship or drop ship, subject to approval.
For international orders, we would suggest paying with PayPal or Bank Wire Transfer, please see the details below.

PayPal (additional 3.5% PayPal fee is charged for USA and 5% for non US international orders).

To maintain customer and seller protection, we are required by PayPal to ship the goods only to the address associated with PayPal as confirmed. If this address is outside the US, we will prepay freight and add it to the Invoice.

ACH payment has no fee and we can ship wherever you like., even for the first time orders.

We issue an invoice with bank account details upon request.

Bank wire transfer ($25.00 fixed fee).

This option is best for international orders. We issue an invoice with bank account details upon request.
- NET Terms are provided on a case by case basis. To set up terms additional info might be required and subject to approval.

We ship worldwide to more than 160 countries. Please check in the billing address section where you can pay from and to these countries we deliver either on door-to-door basis or for heavy parts over 150 lbs door-to-airport.

As of now our shopping cart can estimate freight charges to continental USA and Canada.

If you country is not listed in ship to section, please choose the address 10913 NW 30th St STE 102, Miami, FL 33172 as your shipping address, this is where we ship export orders from and shopping cart will estimate inland freight.
Air freight from feight forwarder location will be estimated and additional invoice will be issued.

If you have a freight forwarder in the USA please use their US address in the ship to section

You may pay for a part with your card from any place in the world with billing address in more than 160 countries, excluding USA embargo countries list.

We can ship in stock parts same day via UPS Next Day, 2nd Day Air or 3 Day Select service if order is received and paid before noon Eastern Standard Time USA.

We currently do not have Zelle and Check as payment options. We are working on getting those set up and will let you know. Please fee free to subscribe for our news letter. No spam - guaranteed.